Terms & Conditions

These terms apply to every booking made with Ride On Click through this website or over WhatsApp, across Dubai, Abu Dhabi, Sharjah.

Ride On Click is the trading name of Matta Prime Limo Passenger Transport Via Luxury Cars - Sole Proprietorship L.L.C., licensed in the United Arab Emirates for passenger transport by luxury car and for car rental with a driver. That entity is the one you contract with, and the name that may appear on your card statement.

By submitting a booking request you accept them. If something here does not work for your trip, tell us before you book — most of it can be agreed differently in writing.

Submitting the form sends a booking request, not a confirmed booking. Nothing is reserved until a person has checked availability and confirmed it with you on WhatsApp.

• You receive a reference code immediately. It identifies the request, and lets you track it.
• Paying by card does not confirm the booking. It reserves your fare at the price quoted; a person still checks availability, and if we cannot cover the trip you are refunded in full.
• We contact you to confirm the vehicle, the timing and the final fare.
• Your booking is confirmed only once we say so. Until then, treat it as pending.
• If we cannot cover your trip properly, we will tell you rather than accept it and hope.

The figure shown when you book is calculated from your route and vehicle class. Paying by card charges that figure straight away; paying cash leaves it an estimate until we confirm it with you.

• A confirmed fare does not change because of traffic, a longer route, or demand. There is no surge pricing.
• It does change if you change the trip — a new destination, extra stops, or additional hours are re-quoted and agreed with you.
• Tolls, parking and airport gate fees are included unless we tell you otherwise when confirming.
• We accept cash, card and bank transfer. Cash is paid to the driver at the end of the trip.
• Choosing card takes you to Stripe when you book, and the estimate shown is what is charged. We never see your full card number. If we then cannot cover your trip, or you cancel in time, the money comes back — our refund policy sets out when and how much.

Corporate accounts can be invoiced monthly — ask us to set one up.

Message us on WhatsApp with your reference code. Because a person handles every booking, a change is a conversation rather than a form.

• More than 1 hour before pickup — cancel or change free of charge.
• Within 1 hour, before a driver is assigned — free of charge, though we ask you to tell us as early as you can.
• After a driver has been assigned — 50% of the agreed fare, because the driver has already been committed to your trip and turned other work down.
• No-show — if nobody is at the pickup point and we cannot reach you after the free waiting time, the full fare applies.

Moving a booking to a different time is not a cancellation. If we can accommodate the new time, there is no charge.

Free waiting is included in every booking:

• 60 minutes at airports, measured from the time your flight actually lands — not from the time you booked. If your flight is delayed, the clock moves with it.
• 15 minutes at all other pickup points, from the agreed pickup time.

Beyond that, waiting is charged in 15-minute blocks at the rate we confirm with you when you book. We will always message you before waiting time starts being charged — you will not find out from an invoice.

• Hourly hire starts at 2 hours.
• The car and driver stay with you for the hours booked. Stops, detours and waiting are included — that is what you are paying for.
• You set the route. The driver may decline a destination that is unsafe, unlawful, or outside the areas we cover.
• If the day runs longer than booked, message us and we will extend it where the vehicle is free. Extra hours are charged at the same hourly rate.
• Fuel is included. Entry tickets, parking at attractions and the driver's meals during long days are not.

• Give us your flight number when booking. We track the arrival and move your pickup to match a delayed landing.
• Free waiting at airports is 60 minutes from actual landing time.
• We agree the exact meeting point with you in advance, since it differs by terminal.
• If your flight is cancelled, tell us as soon as you can and we will cancel without charge.
• If you land and cannot find your driver, call us before booking another car — we will resolve it on the phone.

• Give accurate pickup details and a contactable number. Most problems are a wrong address or an unanswered phone.
• Be at the pickup point at the agreed time.
• Wear seat belts, and make sure children travelling with you are seated as UAE law requires.
• No smoking in the vehicles. No illegal substances.
• You are responsible for damage to the vehicle caused deliberately or by unreasonable behaviour, including cleaning costs where a vehicle is left unfit for the next passenger.
• Treat drivers with respect. We will end a trip that becomes unsafe or abusive, and no refund is due in that case.

We will get you where you are going in a licensed vehicle with a licensed driver, at the fare we agreed. Where we fall short, we will put it right.

• We are not liable for delays caused by traffic, weather, road closures, accidents or other things outside our control. We will keep you informed when they happen.
• We are not liable for missed flights, missed appointments or consequential losses. Book with time to spare for anything critical.
• Where we are liable, our liability is limited to the value of the booking — except where UAE law does not allow that limit, such as death or personal injury caused by our negligence.
• Check for belongings before you leave. We will try to recover items left in a vehicle but cannot guarantee it.

Occasionally we have to cancel — a vehicle breakdown, a driver unable to work, or conditions that make a trip unsafe.

• We will tell you as soon as we know, not at the pickup time.
• We will offer a replacement vehicle where we can.
• If we cannot, nothing is charged. Anything paid in advance is refunded in full.

If something went wrong, message us on WhatsApp at +971 52 750 5929 with your reference code. A person will read it and reply — we do not run a ticket queue. We aim to resolve complaints within 7 days. If the complaint is about money, our refund policy sets out what we refund and how long it takes.

These terms are governed by the laws of the United Arab Emirates, and any dispute is subject to the jurisdiction of the UAE courts.

We may update these terms. The version that applies to your booking is the one published when we confirmed it, and we will not change the rules on a booking already accepted. The date at the top shows when this page last changed.

WhatsApp +971 52 750 5929 or email info@rideonclick.com.

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