Help centre
Questions,
answered.
If your question isn't here, message us on WhatsApp and the team can respond.
Booking
How do I book a ride?
Fill in the booking form with your route, date and vehicle class. You'll get an instant fare estimate and a reference code, then someone messages you on WhatsApp to confirm the details and the final fare.
Is my booking confirmed straight away?
Not immediately. Submitting the form sends a request, and a person checks availability before confirming. This means the car and driver are checked before confirmation.
How far in advance can I book?
As far ahead as you like, and same-day bookings are usually fine too. For early-morning airport runs, booking the night before is safer.
Can I book on behalf of someone else?
Yes. Use your own WhatsApp number so we confirm with you, and tell us the passenger's name when we message.
Which areas do you cover?
We operate across Dubai, Abu Dhabi, Sharjah, including trips between them.
Are you available at night?
Yes. We run any hour, any day.
Fares and payment
How is the fare calculated?
Point-to-point rides are priced on the distance of your route and the vehicle class. Hourly bookings are priced on the hours you book rather than distance travelled.
Is the estimate the final price?
The figure shown when you book is an estimate. We confirm the final fare with you on WhatsApp before the ride is assigned, so you agree it before anything is committed.
How can I pay?
Cash, card and bank transfer are all accepted. We agree the method with you when the booking is confirmed.
Do prices change with demand?
No. There's no surge multiplier. The fare is agreed with you before the booking is confirmed.
Changes and cancellations
Can I cancel or change my booking?
You can cancel free more than 1 hour before pickup, or any time before a driver is assigned. After assignment, 50% of the fare applies. Airport waiting is free for 60 minutes from actual landing.
What if my flight is delayed?
We track flight arrivals and adjust pickup times to match delays. Airport waiting is free for 60 minutes from actual landing.
What happens if the driver doesn't arrive?
Message us on WhatsApp immediately with your reference code. Your booking is tied to a named driver and a real person on our side, so it's resolved directly rather than through a support queue.
Vehicles and drivers
What vehicles do you have?
Comfort, Business, SUV, VIP and Van classes. You pick the class when booking, and each one shows how many passengers and bags it takes.
Will I know who my driver is?
Yes. Once a driver is assigned, their name and number appear on your tracking page, and we send them to you on WhatsApp.
Can you provide a child seat?
Ask when we confirm your booking on WhatsApp and we'll tell you what's available for the vehicle class you've chosen.
Can you take a large group?
Yes. The Van class seats seven with room for six bags. For larger groups, message us and we'll arrange more than one vehicle.
Tracking and privacy
How do I track my booking?
Every booking gets a reference code. Enter it on the tracking page to see the current status and, once assigned, your driver's details.
Who can see my booking details?
Anyone with your reference code can view that booking's status, so treat the code as private. Codes are long and randomly generated specifically so they can't be guessed.
What do you do with my information?
We use your name, contact details and route to arrange and confirm your ride. We don't sell your data.